FAQ
1. WHERE IS THE FACTORY LOCATED ?
THE FACTORY IS LOCATED IN CENTRAL JAVA, INDONESIA
2. WHY DOES IT SHOW MALAYSIAN, SINGAPOREAN AND USA ON YOUR WEBSITE ?
THESE ARE OUR REGIONAL OFFICES FOR THE PROPOSE OF MARKETING AND IF YOU REQUIRE ANY GROUND SUPPORT
3. DO YOU DO PROJECTS ?
ALMOST 80 % OF OUR BUSINESS IS PROJECT BASED, SPECIFICALLY FOR RESORTS AND ONLINE SALES
4. WHAT FURNITURE DO YOU SPECLIZE IN ?
WE HAVE BEEN IN THE INDUSTRY FOR THE LAST 30 OVER YEARS AND HAVE BEEN PRODUCING ALL TYPES FROM STRUCTURAL AND HANDICRAFTS, HOWEVER OF LATE WE HAVE BEEN SPECIALIZING IN OUTDOOR FURNITURE
5. WHAT TYPE OF WOOD TO YOU USE ?
ALMOST 80% OF OUR CURRENT PRODUCTION IS TEAK WOOD, HOWEVER WE CAN PRODUCE FURNITURE OUT OF OTHER WOOD BASED NO CLIENT BUDGETS AND NEEDS
6. WHAT IS YOUR PRODUCTION TIME ?
THE NORMAL PRODUCTION TIME IS 75 DAYS FOR RETAIL FURNITURE. IN THE CASE OF PROJECTS, IT WILL DEPEND ON QUANTITY
7. HOW IS YOUR ORDER PROCESS ?
UPON CONFIRMATION CLIENTS ARE REQUIRED TO MAKE A 50% DEPOSIT FOR PRODUCTION TO START, ONCE THE FURNITURE IS READY CLIENTS ARE REQUIRED TO MAKE BALANCE PAYMENT PRIOR TO LOADING THE GOODS
8. WHAT IS THE SHIPPING TIME ?
DEPENDING ON LOCATION, MOST PORTS WILL BE WITHIN 1 MONTH UNLESS USA OR EUROPE WHERE IT WILL TAKE 45 DAYS
9. CAN ICRAFT ASSIST IN SHIPPING THE GOODS ?
YES, WE CAN ASSIST, HOWEVER THIS WILL BE A SEPARATE CONTRACT AND PAYMENT
10. CAN WE VISIT THE FACTORY FOR INSPECTION ?
CLIENTS ARE WELCOME TO COME FOR AN INSPECTION AT THE CLIENTS COST, HOWEVER DUE TO COMPANY POLICY THAT WE ONLY SEE 1 CLIENT AT A TIME, SCHEDULE IS REQUIRED PRIOR TO ARRIVAL
11. CAN FURNITURE MADE TO SPECIFICATIONS ?
WE ARE A HANDMADE FACTORY AND AS SUCH WE HAVE THE CAPACITY TO PRODUCE FURNITURE TO CLIENTS’ SPECIFICATIONS
12. CAN THE FACTORY RECEIVE PAYMENTS IN ANY OTHER COUNTRY ?
WE CAN RECEIVE PAYMENTS IN INDONESIA, MALAYSIA, SINGAPORE OR INDIA. ALL OUR QUOTATIONS WILL BE IN AMERICAN DOLLARS
13. WHO SHOULD BE TALK TOO IN ORDER TO START THE PROCESS ?
IF THE ORDER IS FOR A RETAIL OUTLET, THEN WE ADVISE TO CONNECT WITH OUR INDONESIAN OFFICE. IF IT IS A PROJECT, PLEASE DO GET IN TOUCH WITH OUR MALAYSIAN OFFICE
14. WILL ICRAFT ASSIST IN SITE WORK IF IT IS A PROJECT ?
YES, OUR NORMAL PROCESS IS DELIVERED TO SITE, HOWEVER IT WILL BE TWO SEPARATE CONTRACTS. THE FIRST PART WILL BE FOB AND THE SECOND WILL BE SHIPPING, LOGISTICS AND DELIVERY AT SITE.
15. CAN ICRAFT PRODUCE SAMPLES ?
YES, WE CAN, HOWEVER IT WILL BE BASED ON CONFIRMATION OF THE MASTER ORDER. IF NOT, THE SAMPLES WILL BE PRODUCED AT A COST
FAQ
1. WHERE IS THE FACTORY LOCATED ?
THE FACTORY IS LOCATED IN CENTRAL JAVA, INDONESIA
2. WHY DOES IT SHOW MALAYSIAN, SINGAPOREAN AND USA ON YOUR WEBSITE ?
THESE ARE OUR REGIONAL OFFICES FOR THE PROPOSE OF MARKETING AND IF YOU REQUIRE ANY GROUND SUPPORT
3. DO YOU DO PROJECTS ?
ALMOST 80 % OF OUR BUSINESS IS PROJECT BASED, SPECIFICALLY FOR RESORTS AND ONLINE SALES
4. WHAT FURNITURE DO YOU SPECLIZE IN ?
WE HAVE BEEN IN THE INDUSTRY FOR THE LAST 30 OVER YEARS AND HAVE BEEN PRODUCING ALL TYPES FROM STRUCTURAL AND HANDICRAFTS, HOWEVER OF LATE WE HAVE BEEN SPECIALIZING IN OUTDOOR FURNITURE
5. WHAT TYPE OF WOOD TO YOU USE ?
ALMOST 80% OF OUR CURRENT PRODUCTION IS TEAK WOOD, HOWEVER WE CAN PRODUCE FURNITURE OUT OF OTHER WOOD BASED NO CLIENT BUDGETS AND NEEDS
6. WHAT IS YOUR PRODUCTION TIME ?
THE NORMAL PRODUCTION TIME IS 75 DAYS FOR RETAIL FURNITURE. IN THE CASE OF PROJECTS, IT WILL DEPEND ON QUANTITY
7. HOW IS YOUR ORDER PROCESS ?
UPON CONFIRMATION CLIENTS ARE REQUIRED TO MAKE A 50% DEPOSIT FOR PRODUCTION TO START, ONCE THE FURNITURE IS READY CLIENTS ARE REQUIRED TO MAKE BALANCE PAYMENT PRIOR TO LOADING THE GOODS
8. WHAT IS THE SHIPPING TIME ?
DEPENDING ON LOCATION, MOST PORTS WILL BE WITHIN 1 MONTH UNLESS USA OR EUROPE WHERE IT WILL TAKE 45 DAYS
9. CAN ICRAFT ASSIST IN SHIPPING THE GOODS ?
YES, WE CAN ASSIST, HOWEVER THIS WILL BE A SEPARATE CONTRACT AND PAYMENT
10. CAN WE VISIT THE FACTORY FOR INSPECTION ?
CLIENTS ARE WELCOME TO COME FOR AN INSPECTION AT THE CLIENTS COST, HOWEVER DUE TO COMPANY POLICY THAT WE ONLY SEE 1 CLIENT AT A TIME, SCHEDULE IS REQUIRED PRIOR TO ARRIVAL
11. CAN FURNITURE MADE TO SPECIFICATIONS ?
WE ARE A HANDMADE FACTORY AND AS SUCH WE HAVE THE CAPACITY TO PRODUCE FURNITURE TO CLIENTS’ SPECIFICATIONS
12. CAN THE FACTORY RECEIVE PAYMENTS IN ANY OTHER COUNTRY ?
WE CAN RECEIVE PAYMENTS IN INDONESIA, MALAYSIA, SINGAPORE OR INDIA. ALL OUR QUOTATIONS WILL BE IN AMERICAN DOLLARS
13. WHO SHOULD BE TALK TOO IN ORDER TO START THE PROCESS ?
IF THE ORDER IS FOR A RETAIL OUTLET, THEN WE ADVISE TO CONNECT WITH OUR INDONESIAN OFFICE. IF IT IS A PROJECT, PLEASE DO GET IN TOUCH WITH OUR MALAYSIAN OFFICE
14. WILL ICRAFT ASSIST IN SITE WORK IF IT IS A PROJECT ?
YES, OUR NORMAL PROCESS IS DELIVERED TO SITE, HOWEVER IT WILL BE TWO SEPARATE CONTRACTS. THE FIRST PART WILL BE FOB AND THE SECOND WILL BE SHIPPING, LOGISTICS AND DELIVERY AT SITE.
15. CAN ICRAFT PRODUCE SAMPLES ?
YES, WE CAN, HOWEVER IT WILL BE BASED ON CONFIRMATION OF THE MASTER ORDER. IF NOT, THE SAMPLES WILL BE PRODUCED AT A COST